Policies

KO’AN Gift Certificates

Available for any amount, KO’AN gift certificates make the perfect gift for those passionate about being well and are redeemable for KO*AN Center services or products. They are available for purchase by calling 310-315-3022, or pick them up at any KO’AN center location. *Please note: KO’AN Gift Certificates are redeemable only in the KO’AN Center in which they are purchased. Lost and stolen cards are not replaceable. Gift Certificates may not be redeemed for cash. KO’AN gift certificates do not expire if given by a customer. Gift certificates given by the KO’AN Center are valid up to one year. KO*AN Gift Certificates are non-transferable and non-refundable.

KO’AN Punctuality

Please arrive 15-20 minutes prior your appointment to allow stress-free check-in, and filing out paperwork.

KO’AN Alert

Guests with medical conditions are advised to consult their doctors before booking any KO’AN Center treatments. Kindly inform your technician of any existing medical conditions by completing a Guest Check-In form prior to your treatment.

KO’AN Junior

All KO’AN Center guests must be 16 years of age or older to schedule or receive a KO’AN treatment. Junior KO’AN patients 16 and 17 years of age can enjoy a KO’AN teen facial. All guests under the age of 18 must bring a signed guardian consent form.

KO’AN Cancellations

A credit card number is required to hold your reservation. KO’AN understands that sometimes you may need to change your schedule. We kindly ask you give us 24 hours advance notice should you need to change or cancel your appointment. No-shows or cancellations made less than 24 hours will be billed $200.00 for all laser and injectable procedures and full rate for all other treatments. This fee will be charged to the card number with which they were held. We appreciate your understanding and cooperation.

KO’AN Returns

KO’AN will be happy to accept returns on most any merchandise purchased from the center within 30 days of purchase with a valid receipt except as follows: Unfortunately and without exception, we cannot accept items on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. All refunds are for RETAIL CREDIT ONLY for future product purchases. No cash refunds.

KO’AN Miscellaneous

Please keep any valuables that you’ve brought to KO’AN on your person for the duration of your visit. In case of fire, flood, or other emergency, it’s particularly handy to have your house keys on hand. Unfortunately, KO’AN cannot be responsible for lost or stolen items. *

KO’AN reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist when you book your appointment.

As payment for treatments or retail, we currently accept Visa, Mastercard, American Express, and cash. We do not accept personal checks. *You may opt to leave gratuities for non-medical procedures. It is recommended 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash or credit card.