FAQ

  • How Do I Make A Spa Reservation?
  • For maximum convenience and flexibility, we recommend you schedule your spa sessions in advance. All appointments will be guaranteed with a credit card but will not be charged until your treatment.

    Make a Reservation

  • When Should I Arrive?
  • We suggest that you arrive 15 minutes prior to your scheduled appointment; this will provide you with sufficient time to check in, change and relax.

  • What About My Comfort?
  • When you enter KO'AN, you'll be provided with specially designed robe and slippers. Since peace and quiet are essential elements for a relaxing spa, we ask that you please turn your cell phones and pagers off and store them in your locker. Whether it is room temperature or the volume of the music, please notify us of any discomforts or preferences. Please feel free to enjoy a cup of tea and relax in our private lounge prior to or after your treatment.

  • What If I Am Late?
  • Arriving late may limit the time for your treatment, thus lessening the effectiveness of your treatment. Your appointment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.

  • What Is The Cancellation Policy?
  • KO'AN understands that sometimes you need to change your schedule. We kindly ask that you give us 48 hours advance notice should you need to change or cancel your appointment. No-shows and cancellations made less than 48 hours before scheduled time will be billed $200.00 for all laser and injectable procedures and full rate for all other treatments. We appreciate your understanding and cooperation.

  • Can I Return Skin Care Products And Makeup?
  • We will gladly accept returned skin care products-within 30 days of the date of purchase and if accompanied by the original receipt for refund of the purchase price. *After 30 days, only a credit for product will be issued. Please note that, due to sanitation issues, Jane Iredale mineral makeup is not returnable.

  • Are Gift Certificates Available At The Spa?
  • Gift cards are available for any dollar amount and can be applied toward the purchase of products or treatments.